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UI design for B2B site

I am working with a team to improve our website's user experience. Our B2B consumers range from retirees who want to earn a little on the side (very non-tech savvy) to super users who make 100K or more a month using web services, etc. The experience involves 4 key components: user registration, account management/service, reporting/analytics and help/education section. I have plenty of ideas for improvement, but was also looking for some formal training.
Can users of this forum give me guidance on web resources or entities which provide training/education for these kinds of projects. Thanks, in advance.
Shi Heng Zhou Send private email
Friday, February 16, 2007
Cory R. King
Saturday, February 17, 2007
Here are some sites worh reading:

This site is a must read for all web site designers:
I think it contains detailed articles on all 4 aspects (user registration, account management/service, reporting/analytics and help/education section).

Not exactly for websites:
Donald Duck
Sunday, February 18, 2007
Cory and "Donald Duck" - thank you for your recommendations.
Shi Heng Zhou Send private email
Tuesday, February 20, 2007
For simple problems (web design only, for desktop apps there are other books) many aspects discussed in jesse james garrett's small book is good

This drawing explains many things

If you want to gain a good understanding, read Alan Cooper's About Face and other books

Edward Tufte's books provide excellent insights into Visual Thinking over the past decades of modern information design

Yahoo's component library has many good interaction paradigms already solved
bhagavan jalli Send private email
Thursday, February 22, 2007
Thank you Bhagavan.

All Readers:
I am also looking for formal 'training'/courses on these topics (at a web-flow level, not coding level)
Thank you for your time.
Shi Heng Zhou Send private email
Monday, March 05, 2007

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