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I am working with a team to improve our website's user experience. Our B2B consumers range from retirees who want to earn a little on the side (very non-tech savvy) to super users who make 100K or more a month using web services, etc. The experience involves 4 key components: user registration, account management/service, reporting/analytics and help/education section. I have plenty of ideas for improvement, but was also looking for some formal training.
Can users of this forum give me guidance on web resources or entities which provide training/education for these kinds of projects. Thanks, in advance.
And your tax dollars at work:
And if you have money and time:
Cory R. King
Saturday, February 17, 2007
Here are some sites worh reading:
This site is a must read for all web site designers:
I think it contains detailed articles on all 4 aspects (user registration, account management/service, reporting/analytics and help/education section).
Not exactly for websites:
Sunday, February 18, 2007
For simple problems (web design only, for desktop apps there are other books) many aspects discussed in jesse james garrett's small book is good http://www.jjg.net/elements/
This drawing explains many things http://www.jjg.net/ia/elements.pdf
If you want to gain a good understanding, read Alan Cooper's About Face and other books
Edward Tufte's books provide excellent insights into Visual Thinking over the past decades of modern information design
Yahoo's component library has many good interaction paradigms already solved http://developer.yahoo.com/yui/
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