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Andy Brice
Successful Software

Doug Nebeker ("Doug")

Jonathan Matthews
Creator of DeepTrawl, CloudTrawl, and LeapDoc

Nicholas Hebb
BreezeTree Software

Bob Walsh
host, Startup Success Podcast author of The Web Startup Success Guide and Micro-ISV: From Vision To Reality

Patrick McKenzie
Bingo Card Creator

How to respond a difficult customer

A customer has decided that bad-mouthing us on Facebook and blog is the best way to seek assistance. He continues to threaten us on his Facebook page and his followers have also joined in to support him.

We have tried our best to assist but he ignored us and prefers to go all out with threat and bad-mouth.

How do you suggest we do with this customer?
Joe Li Send private email
Friday, February 19, 2016
Refund, let him clearly know he's refunded (in public) and ignore further messages.
handzhiev Send private email
Friday, February 19, 2016
Doug Send private email
Friday, February 19, 2016
You can't reason with unreasonable people. Tell him he can have a refund if he is not happy with your product.
Andy Brice Send private email
Monday, February 22, 2016

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