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Doug Nebeker ("Doug")
One of my apps is freeware. Today I received an anonymous email (through guerrillamail.com) where the person hates that the app always starts with a splash screen, and they want it removed or they've threatened not to use it.
The app was purposely planned to start that way, so I don't intend to remove it, not even to make him happy or for goodwill. As far as I'm concerned, when it's freeware, he can take it or leave it and I don't really give a hoot.
So, how would you respond to such a demand -- even if I can? I don't even know if the email reply would work because it came from something like "firstname.lastname@example.org".
A user who hasn't paid you is complaining about a feature of your app and, if you don't change it, he/she will...stop using your app?
Someone who hasn't paid you isn't your customer and you are under no obligation to make them happy.
Thursday, May 07, 2015
I ended up replying with this message:
"Thanks for your feedback! Unfortunately the splash screen is there to display the copyright and can't be officially removed; however we are more than happy to create a custom version of the app, just for you, for AUD $29. Please reply if interested."
That was actually my intention when I released the app that way. I was thinking it's a good way to publish freeware apps but with a way to make money from them, without incurring a spam response on forums and such. That is, forums generally don't mind if you plug your own freebie tools, but frown upon you posting paid app posts.
Do you really think think that it does worth to make that custom version for 29 AUD?
I would suggest to multiply the price at least by 10 or 100.
Sunday, May 24, 2015
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