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Doug Nebeker ("Doug")
I have a software, it's a desktop software, recently someone used the software name to submit an app to both Apple App Store and Google Play Store.
Many of our existing users and visitors have been asking if we own the app and there are many complain from users of that app, they are asking for refund and support from us for the app we did not create or own, it's terrible to be receiving support and refund request for a product we don't own.
I just discovered that the author of that app came to order our desktop software and I confronted him about using our name and he said he will not remove our name from his app.
I have contacted both Apple and Google, but my request for removal of the app is being ignored.
I don't have a trademark for the name, please what can I do? This is really affecting my business.
Please advice me.
im not a lawyer, but if you own a trademark, as far as I know, you cant stop people outside the US from using your name, but you can stop companies, like hosting, apple, google, ebay, etc.. from showing your trademarked name on their websites. That alone should be enough to deter them from using your product name.
I dont think it costs much to get it done. See a lawyer.
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