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Doug Nebeker ("Doug")
The program has a user email address used when registering.
Can i send the error report and the email address without asking the user when a critical error occurs and later contact him/her regarding the same?
Should i open up a window ask him/her permission to send the error report and also ask if i can contact them to discuss the same?
Is there something wrong in contacting a user without permission regarding the error they had reported?
Some might say yes; some might say no. Why push your luck? Just ask.
Tuesday, December 31, 2013
I too think you should ask. I'd freak out a little if I discovered someone's software had my computer email them.
When you ask you might include a check box that says "Always do this, don't ask again" so they aren't prompted each time. Or you could ask initially as they install it. Though it's probably better to ask as it's happening at least the first time. I'd also offer a way to reset that option.
You should ask for two permissions. One to send the data, and two for permission to include an email and potentially contacting the user.
I wouldn't necessarily rely on the registration email as it could be different from someone who has to support the software. I think its better to the user to see a message that says I'd like to collect some error data so I can fix the software. And if you give me your address I'll let you know when we have a fix for your problem. Or you can submit the data anonymously.
Thursday, January 02, 2014
Friday, January 10, 2014
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