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Doug Nebeker ("Doug")
They totally do for me and they have done so for the last 3 months. And that's not all.
Every 16th, 17th or 18th they send me a "Chargeback Payment Summary" with a random "Chargeback" amount that they deduct and a random "Release Chargeback" amount that they add. I have no idea were these sums come from. Once I received an excel for one of the sums a week after.
I've also started seeing negative invoices from them in my account ( bonus: some are for the full order amount some are for the net amounts).
They're randomly replying emails after 1 -2 weeks (pay@avangate).
In one of the last payments they've refunded me the VAT (instead of the actual product price) for an order involved in an OPEN chargeback. They're not supposed to send me the VAT or sums involved in OPEN chargebacks.
But worst of all in one of the emails they recognized they do some of these calculations MANUALLY. MANUALLY? Really? No wonder they've screwed everything up.
How has your experience been in the last 3 months?
Thursday, November 21, 2013
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