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Doug Nebeker ("Doug")
Wasy to install. Free for a single operator.
I've connected it to an instant messenger with Gtalk support.
There are many live support providers. do you need live support services like live greeter for your website? So you can try WebGreeter.com and otherwise you want Live support software. I personally advice you to try WGLiveChatSoftware.com, I'm using this services on my e-commerce website.
Sunday, September 15, 2013
Interesting thread, as this is on my mind right now.
I've tried half a dozen of these chat services. I finally decided on SnapEngage. They integrate with Fogbugz, and have a ton of options that I've found useful during our test. Things like being able to monitor the chats from my support people are really useful.
$40/mo for 4 users is just right for us.
Committing to offering live support is huge. If you do it, be sure you do it right.
Thursday, September 19, 2013
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