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Transitioning From Partnership to Customer

Hello!

I have a partnership with another software company where they send me referrals. My product is an add-on for their product.  As I understand they are planning a few big projects one of which is to provide their customers the same functionality of my software.

Since they are a software shop, they have the choice to do the work themselves, but having a product which already exists, and already support some of their customers is really attractive.

This is where things become a little tricky, because this company would transition from being a partner to being a customer, and they have concerns about working with a single person company in such a capacity.

Their concerns seem to be mostly around support, and availability of the service.

So I am looking for some ways to help mitigate these risks and allow this company to be more confortable continuing with my service.

Thanks,
Karl
Karl Falconer Send private email
Monday, April 22, 2013
 
 
You said 'confortable'  near the end of your post it should have been 'comfortable''
That's 8 out of 10 English. That's  good but could be better
alexandar Send private email
Wednesday, April 24, 2013
 
 

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