A former community discussing the business of software, from the smallest shareware operation to Microsoft. A part of Joel on Software.
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Doug Nebeker ("Doug")
Hey there, thanks for looking at Chatspring :) As you can tell, its pretty much in mothballs mode. I'm maintaining it for existing customers, but it's not under active development.
Starr Horne (ChatSpring Live Chat)
Tuesday, September 15, 2009
We use ChatSpring as the live chat on our product site, and I will say that we haven't had availability / performance issues. Since releasing the commercial version of our product it has produced more results for us that previously, but I do expect that we will replace it sometime in the next 6 months to get a chat service with a real client for Windows. The reason being that we have it on in the background and need it to pop up and shout at us when someone wants to chat, and have better presence awareness. There's nothing like the pain of seeing someone open a chat attempt with a good question and knowing you missed it because you stepped away from your desk and forgot to click it off...
Friday, September 18, 2009
An alternative tool is ChatBadge.com. It's a similar tool that is actively supported from Brighton, U.K.
We welcome feedback and new feature requests. If you have any questions, please contact andy - at - chatbadge - dot - com
Disclosure: I'm the founder of ChatBadge.
Wednesday, September 23, 2009
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